Shipping policy
At melow, we are committed to delivering your orders safely, efficiently, and on time. Please review the following information regarding shipping:
1. Shipping Areas: We currently ship to Qatar, the United States, Canada, the United Kingdom, and countries within the European Union.
2. Processing Time: All orders are processed within 1–3 business days. Custom or personalized products may require additional processing time, which will be clearly noted on the product page.
3. Delivery Time: Estimated delivery times are as follows:
- Qatar: 3–7 business days
- United Kingdom / European Union: 7–12 business days
- United States / Canada: 10–15 business days
Please note that delivery times may be affected by customs, public holidays, or unforeseen delays.
4. Shipping Costs: Shipping costs are calculated at checkout based on your location and chosen shipping method. For certain promotions or bundled offers, we may provide free shipping, which will be reflected in the product pricing.
5. Tracking: Once your order ships, you will receive a tracking number via email to monitor the journey of your order.
6. Lost or Damaged Items: If your order is lost or damaged during transit, please contact our support team within 7 days of receiving your order. We will assist in arranging a replacement, refund, or claim with the shipping carrier.
7. Additional Notes:
- Customers are responsible for any customs duties or taxes imposed by their country.
- Please double-check your shipping address before completing your order to ensure timely delivery.
At melow, we strive to provide a seamless shopping experience and ensure that every order reaches you safely. For any questions or concerns regarding shipping, feel free to contact our support team.